VXK TECH Privacy Policy

VXK TECH PRIVACY POLICY1. Introduction

VXK Tech is committed to protecting the privacy of its clients and stakeholders. This policy explains how we obtain, use, and safeguard personal information as required by the Protection of Personal Information Act (POPIA) No. 4 of 2013.

2. Information We Collect

We collect and process personal information primarily to understand your requirements and deliver networking services accordingly. This includes:

• Contact details: Name, organization, telephone numbers, and email addresses.
• Technical data: IP addresses, network usage information, and website cookies.
• Verification data: Identity numbers or company registration details to verify authorized users.

3. Purpose of Processing

Your information is used only for the purposes agreed upon, which may include:

• Providing and maintaining networking services.
• Verifying identity for security and fraud prevention.
• Complying with legal or regulatory obligations (e.g., RICA or tax laws).
• Operational purposes, such as billing and record-keeping.

4. Disclosure of Information

VXK Tech may disclose your information to:

• Service Providers: Partners involved in service delivery who have signed POPIA-compliant agreements.
• Authorities: When required by law or a court order.
• Professional Advisers: For legal advice or auditing purposes.

5. Security Safeguards

We are legally obliged to provide adequate protection for the personal information we hold. Our technical and organizational measures include:

• Network Security: Firewalls, encryption, and password controls.
• Physical Security: Secure storage and controlled access to premises.
• Incident Response: Procedures to detect and react to security breaches.

6. Data Subject Rights

Under POPIA, you have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to update or correct inaccurate or incomplete data.
• Deletion: Request the destruction of information we are no longer authorized to retain.
• Objection: Object to the processing of your data on reasonable grounds.

7. Information Officer Details

For any queries or to exercise your rights, please contact our Information Officer:

• Name: Support
• Email: support@vxktech.co.za
• Phone: +27 75 444 8267 / +27 75 434 0018

8. Complaints

If you are unsatisfied with how we handle your information, you have the right to lodge a complaint with the Information Regulator:

• Website: https://inforegulator.org.za/
• Email: POPIAComplaints@inforegulator.org.za